Terms & Conditions - Lemon Myrtle Fragrances

Terms & Conditions

About These Terms and Conditions

In these Terms and Conditions "we" and "us" mean Lemon Myrtle Fragrances Australia Pty Ltd ABN 57 627 889 007 of 5 Davies Court BAULKHAM HILLS  NSW  2153 Australia, and "you" means you the customer. These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of Products. The Contract cannot be varied unless we agree to vary it in writing.

Australian Sales
We sell and ship within Australia and also send to overseas locations. Contact us for information on overseas orders.

Legal Capacity
To Transact If you are under the age eighteen (18) years you cannot place orders with Lemonmyrtlefragrances.com.au. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years Should Lemonmyrtlefragrances.com.au suffer any damage or other losses as a result of a transaction entered into by a minor, Lemonmyrtlefragrances.com.au reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Lemonmyrtlefragrances.com.au.

Placing Your Order
You may place an Order by adding products to your cart on the Lemonmyrtlefragrances.com.au website and submitting.

When you place your Order, we will issue you with an Order Number. We will do this by email. By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions. Information contained on the Lemonmyrtlefragrances.com.au website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products; however Lemonmyrtlefragrances.com.au will make every effort to supply Products to you. We will notify you that your order is being processed by sending you an Order Confirmation via and a tax invoice enclosed with the purchased item; however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. PayPal and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or telephone.

Payment Methods And Processing
Lemonmyrtlefragrances.com.au currently accepts PayPal, Direct Deposit, Visa and MasterCard (Via Paypal Credit Card Merchant) and Electronic Funds Transfers only. Payment processing will not begin until we receive all the information we need. 

Business days are Monday through Friday, excluding NSW Public holidays. We process Electronic Funds Transfers and PayPal payments after you click the "Submit My Order" button. If a payment is not received within 7 days from the date that you receive your Order Confirmation, Lemonmyrtlefragrances.com.au reserves the right to cancel the transaction.

Your tax invoice is your proof of purchase.

Please Note:
We are unable to accept credit cards issued by banks outside of Australia.
Debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order. You may be required to provide further identification for additional security reference checks.

Lemonmyrtlefragrances.com.au purchases include GST.

Lemonmyrtlefragrances.com.au always seeks to list Products with competitive prices.

Lemonmyrtlefragrances.com.au reserves the right to change prices for Products displayed at Lemonmyrtlefragrances.com.au at any time before you place an Order and aims to keep customers up to date with pricing through this website and providing customers with up to date price lists.

The price of products shown excludes shipping costs unless otherwise stated.

Standard shipping cost for domestic orders is $10 but FREE for orders over $70 that are placed in your shopping cart.

Supply Of Your Products
Subject to these Terms and Conditions, we will supply to you the Products indicated on your Order Confirmation. When your Order items have been dispatched, we will email you to confirm shipment of each item.

Delivery of Your Products
Delivery time takes up to 14 working days depending on your location from the date your payment is received.

Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us here. We encourage you to visit the "Your Account" section on our website to view the delivery status of your Products.

Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation. If no-one is available to take delivery of your Products, our carrier (Australia Post eParcel) will leave a card so you can pick-up your Product from your local Post Office. Where delivery is by our courier service and no-one is available to take delivery, they will leave a card requesting you to collect at your local post office.

We will use our reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame.

Title and risk of loss to all Products will pass to you on delivery.

Lemonmyrtlefragrances.com.au in its absolute discretion may from time to time provide discount Coupons to existing and/or new customers. Coupons can only be used towards the payment of Products on our website. Coupons can only be used in accordance with the Terms and Conditions under which the Coupons are issued. Any Terms and Conditions governing the use of a coupon will accompany that Coupon. Lemonmyrtlefragrances.com.au will determine the content of Terms and Conditions governing Coupons in its absolute discretion. Where a Coupon is used towards the payment of a Product (or Products) there may be an outstanding balance due on the Product; and you must thereafter pay any outstanding balance due on the Product by PayPal, Visa, MasterCard or EFT.

Refund Credits
We may credit "Your Account" with a Refund Credit from time to time on a case by case basis. Lemonmyrtlefragrances.com.au will only provide Refund Credits under the Terms and Conditions detailed under "Your Rights to Return a Product". Where "Your Account" holds Refund Credits and you place an Order for a Product or Products:

1. Any (applicable) Coupon and/or Credit that may be in your in "Your Account" credit facility will first be applied towards payment of the Product (or Products);

2. In the event that (any applicable) Coupon(s) are insufficient for full payment of the Product (or Products), your Refund Credits will be automatically applied towards the outstanding balance due on the Product (or Products); and

3. Where any outstanding balance due on a Product (or Products) is less than the total Refund Credits in "Your Account", you retain the future use of any unused Refund Credits to apply towards any future Product payments; or

4. In the event that you have insufficient Refund Credits to apply towards the outstanding balance due on the Product (or Products), you must pay any remaining outstanding balance due on the Product by by PayPal, Visa, MasterCard or EFT.

Refunded Credits can be used towards a future purchase(s). To redeem your Refund Credits log in to "Your Account" and select "View Credit".

Consumer Guarantees
Consumer guarantees apply under the Australian Consumer Law. Nothing in these Terms and Conditions excludes the application of those guarantees.

For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au

If a Product has a minor defect, we will provide a repair or offer you a replacement or a refund.

If a Product has a major defect, you are entitled to:
reject the goods and receive a refund
reject the goods and receive an identical replacement, or one of similar value if reasonably available, or keep the goods and receive compensation for the drop in value caused by the problem.

If you think that a Product is defective you should contact our Customer Service Help Centre and a Lemonmyrtlefragrances.com.au Customer Service Representative will assist you.

A photo may be requested to assist with the assessment of your claim. Where a Product is defective and needs to be replaced or repaired return shipping will be arranged at the expense of Lemonmyrtlefragrances.com.au.If a Product is replaced, your replacement Product becomes your property and the returned Product becomes our property. When a refund credit is given, the returned Product becomes our property.

Returning a Product if You Change Your Mind
If you change your mind about a purchase or make an incorrect choice, we will provide you with a store credit within 14 days of delivery for unopened products. This credit does not include delivery costs. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between an exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do.

Return Authorisation Number - Required For All Returns
A Return Authorisation (RA) number is required for replacement Products and refunds.

Where Customer Service has provisionally determined that a Product is defective, Customer Service will issue you with an RA. Products cannot be returned without an RA. The Product should be returned to Lemonmyrtlefragrances.com.au within 30 calendar days of the issuance of the RA. Where possible, all Products should be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product. If the accessories are not included, only a partial refund will be applied along with a restocking fee.

Organising the Return of Products
Products must be returned whenever we agree to provide you with a refund or replace the Product. Where you received a defective Product by Australia Post eParcel, Customer Service will email you an RA which you must affix to the product.

Where you have received a defective Product by our courier service, we will make arrangements with our courier service for collection of the Product, and will notify you when they will collect the Product from you. Pickup times are between 9am and 5pm, Monday to Friday. Customer Service will email you an RA which you must affix to the product.

You are responsible for return of goods and all costs incurred

When a Replacement Product is arranged:
A replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned Product.
The delivery time for the replacement Product will be the same as stated for the original Product.

Statutory Conditions and Warranties
Statutory conditions and warranties apply. Nothing in these Terms and Conditions excludes the application of those statutory conditions and warranties. For more information about your rights as a consumer, see the ACCC website at www.accc.gov.au .

Your Data - Use And Protection
By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing and delivering your Order. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request. Please refer to our Privacy Policy.

Credit Card Fraud
While Lemonmyrtlefragrances.com.au employs through PayPal a Secure Sockets Layer (SSL) technology software for its transactions with our customers, Lemonmyrtlefragrances.com.au will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.

Fraud Protection or Prevention Procedures
When you place your Order by either a Credit Card or PayPal you may be sent an email from our Fraud Prevention Officer requesting further information, such as a copy of your credit card and drivers license for identification. After verification this information will be destroyed. In this case, until your order has passed internal Fraud Prevention procedure checks your order will remain on Pending status. If you do not provide the requested information within 7 days, your order will be cancelled and your payment will be refunded back to the method in which you paid. These information requests are sent to help protect Credit Card and PayPal account holders from online Fraud.

You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of Lemonmyrtlefragrances.com.au. Any unauthorised assignment shall be deemed null and void.

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.

Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.

Lemonmyrtlefragrances.com.au reserves the right to change the Terms and Conditions of sale at any time without notice.

No Lemonmyrtlefragrances.com.au employee or agent has the authority to vary any of the Terms and Conditions governing any sale.

Force Majeure
To the extent permitted by law, Lemonmyrtlefragrances.com.au is not liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Lemonmyrtlefragrances.com.au, and Lemonmyrtlefragrances.com.au shall be entitled to a reasonable extension of time for the performance of such obligations.

Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales